Profeco ask fliers not to buy Interjet tickets as the company is practically bankrupt

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Interjet reported that due to the cancellations of all its flights on November 1 and 2, 2,690 passengers were affected; however, the Federal Consumer Prosecutor’s Office ( Profeco ) assured that the figure exceeds 3 thousand, so it will call on the population to no longer buy tickets of this airline, due to its repeated breaches.

The body led by Ricardo Sheffield Padilla told MILLENNIUM that this Tuesday, November 3, it will issue an alert “where consumers will be asked not to buy flights from that company” because it has been a repeat offender in non-compliance with consumers in the country.

Apoya y orienta Profeco a viajeros afectados por Interjet | Procuraduría  Federal del Consumidor | Gobierno | gob.mx

The official stated that derived from the cancellation of flights, complaints of collective action against the company continue to be added, which are ongoing and in the evidentiary phase in order for consumers to be rewarded.

Until this Monday, the Attorney General’s Office has knowledge of “45 canceled flights, just over 3,000 affected and more than 30 claims.

For its part, the airline says that of the total of those affected, 90 percent agreed to change their itinerary for tomorrow, November 3.

This Sunday, after the airline, announced the cancellation of its flights, Airports and Auxiliary Services (ASA) announced that Interjet did not make the advance payment for the supply of jet fuel to the planes that would fly these days.

ASA added that due to the debts that Interjet already has with them, they must now pay the payment one day before to get fuel.

The airline for its part indicated that some of its aircraft have entered into maintenance tasks, which has led to a restructuring of flight schedules.

Where to ask for help?

If assistance is required, passengers can go to the Profeco modules located in both terminals of the Mexico City International Airport. Monday to Saturday from 07:30 to 20:30; Sundays and holidays from 08:00 to 20:00 hours or contact the consumer’s telephone number, 55 5568 8722 and 800 468 8722, toll-free for the interior of the Mexican Republic.

Were you affected by the cancellation of Interjet flights?

Profeco explained that when dealing with cancellations attributable exclusively to the airline, it must, in accordance with the Civil Aviation Law and the choice of affected passengers, offer a series of measures such as:

A) Refund the price of the ticket or passage ticket or the proportion that corresponds to the unmade part of the trip.

B) Offer you, with all the means at your disposal, substitute transportation on the first available flight and provide you, at a minimum and free of charge, access to telephone calls and sending emails; food in accordance with the waiting time until boarding another flight; hotel accommodation at the airport or city when an overnight stay is required and, in the latter case, ground transportation to and from the airport.

C) Transport you on a later date that suits the same passenger to the destination for which the flight has been canceled.

He emphasized that in the cases of paragraphs A and C, the concessionaire or permit holder must also cover compensation to the affected passenger that will not be less than 25 percent of the price of the ticket or the unrealized part of the trip. “This compensation must be paid by the airline within a maximum period of 10 calendar days after its claim by passengers,” said Profeco.

Reviewed some of the compensation policies of other main airlines, so that you know specifically what each one of them offers you.

Aeroméxico Group

Delays of 1 to 2 hours

Access to phone calls and emails.

Discount coupon of 5 percent of the ticket price.

Delays or delays of 2 to 4 hours

Access to phone calls and emails.

Discount coupon of 7.5 percent of the price paid for the ticket.

Delays or delays of more than 4 hours

Access to phone calls and emails.

Food and drinks.

Refund of the price of the passage ticket or affected proportion, an indemnity not less than 25 percent of the price of the ticket or of the part not performed.

Lodging food and drinks, airport-hotel-airport transportation.

Transportation to the passenger, at a later date that is convenient, an indemnity not less than 25 percent of the price of the ticket or the part not performed.

VivaAerobus

Delays of 1 to 2 hours

Electronic discount certificate worth 100 pesos of the ticket price or the corresponding proportion, for the purchase of an upcoming flight in the same segment. Access to calls and sending emails.

Delays or delays of 2 to 4 hours

Electronic certificate for the amount equivalent to 8 percent of the ticket price or the corresponding proportion, for the purchase of an upcoming flight in the same segment.

Access to calls and sending emails.

Coupon for food exchangeable in establishments within the airport if there is a commercial agreement or in case of not having agreements, a non-alcoholic drink and a snack will be provided per affected passenger.

Delays or delays of more than 4 hours.

Refund of the ticket price or the corresponding proportion plus compensation of 25 percent of the ticket price or the corresponding proportion, or

Substitute transportation on the first available flight plus compensation of 25%, or

Transportation at a later date agreed by the passenger to the same destination plus compensation equivalent to 25 percent

Access to calls and sending emails.

Coupon for food exchangeable in establishments within the airport if there is a commercial agreement or in case of not having agreements, a non-alcoholic drink and a snack will be provided per affected passenger.

In case of requiring an overnight stay, lodging, ground transportation to and from the airport and food and beverages will be granted considering 3 meals maximum per day for an amount each of $ 150 pesos.

In the event that the passenger’s place of residence is in the city or metropolitan area where the airport where the affectation occurs, it will provide ground transportation to and from the airport.

Interjet

Delays of 1 to 2 hours

Bottle with water

Delays or delays of 2 to 4 hours

Coupon for food and beverages. Compensation equal to 100 percent of the value of the ticket price for a single flight on the same route.

Delays or delays of more than 4 hours

Refund of the ticket price or the corresponding proportion, or

Substitute transportation on the first available flight (includes access to phone calls and mailing, food in accordance with waiting time, hotel accommodation and ground transportation to and from the airport), or

Transportation at a later date agreed by the passenger to the destination for which boarding was denied.

In addition to reimbursement and transportation at a later date, an indemnity will be covered that will not be less than 25 percent of the price of the ticket or the part not performed.

Volaris

Delays of 1 to 2 hours

Electronic Certificate (v oucher ) for a value of 50 pesos.

Wi-Fi network for making calls and sending emails according to the existing availability in the airport infrastructure, in case the passenger does not have their own means of communication, upon request, the necessary facilities will be granted to carry out calls and mailing.

Delays or delays of 2 to 4 hours

Electronic voucher worth 250 pesos provided that the equivalent of 7.5% of the ticket price is less than this amount.

If 7.5 percent of the ticket amount is greater than 250 pesos, you will be awarded an electronic voucher for the corresponding amount.

Wi-Fi network for making calls and sending emails according to the existing availability in the airport infrastructure, in case the passenger does not have their own means of communication, upon request, the necessary facilities will be granted to carry out calls and mailing.

Food and beverages, worth 100 pesos if you have a commercial agreement with establishments within the airport, otherwise, the airline will directly provide the food consisting of a non-alcoholic drink and a snack .

Delays or delays of more than 4 hours

Refund of the ticket price or the corresponding proportion, or

Substitute transportation on the first available flight (includes access to phone calls and mailing, food in accordance with waiting time, hotel accommodation and ground transportation to and from the airport), or

Transportation at a later date agreed by the passenger to the destination for which the flight has been canceled

In addition to the refund and transportation at a later date, an indemnity will be covered that will not be less than 25 percent of the price of the ticket or the part not performed.

In the case of transportation on the first substitute flight, Wi-Fi network for making calls and sending emails according to the availability of the airport infrastructure, in the event that the passenger does not have their own means of communication, prior request, the necessary facilities will be granted for making calls and sending emails.

Source: milenio.com

Mexico Daily Post

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